Night Service Manager

Job Introduction

Night Service Manager

Location: David Lewis,. Mill Lane, Warford.  SK9 7UD

Hours: 37.5 hours  (rota-based)

Reports to: Registered Managers

About the Role

We’re looking for an experienced and passionate Night Service Manager to lead and oversee our residential night services.

This is a hands-on leadership role where you’ll be visible, present, and proactive, conducting regular night visits, supporting teams across services, and ensuring the highest standards of care are consistently delivered.

You’ll act as a key link between night teams, residential homes, and senior leadership—helping to create a safe, caring, responsive and well-led service at all times.

What You’ll Be Doing

• Carry out regular night visits to residential homes, monitoring quality, practice, and compliance
• Provide hands-on support and leadership to night teams across services
• Act as Duty Manager on a rota basis, responding to incidents and emergencies
• Ensure services are safe, effective, and fully compliant with CQC standards and legislation
• Observe staff practice, provide feedback, and address performance issues
• Support staffing, rotas, absence management, and workforce planning
• Lead on quality assurance, audits, and continuous improvement plans
• Work closely with Registered Managers, clinical teams, and multi-disciplinary professionals
• Promote a positive, person-centred culture that values dignity, choice, and independence
• Ensure accurate, secure, and up-to-date care records are maintained

What We’re Looking For

Essential:

• Experience in a leadership role within health & social care
• Strong understanding of CQC regulations and safeguarding
• Experience managing teams, rotas, and staff performance
• Confident decision-maker, able to respond to complex or emergency situations
• Excellent communication and organisational skills
• Ability to work independently during night hours while supporting multiple services

Desirable:

• Level 4 qualification in Health & Social Care and/or Management
  (or Level 3 with willingness to work towards)
• Experience working with adults with neurological or physical conditions
• Knowledge of MCA, DoLS, medication management, and behaviour support

What Makes You Stand Out

• A visible leader who leads by example and motivates others
• Calm, resilient, and able to handle the unexpected
• Passionate about delivering high-quality, person-centred care
• Able to build strong relationships with service users, families, and professionals
• Committed to continuous improvement and professional development

What You’ll Get

• Competitive salary (dependent on experience)
• Ongoing training and career development
• Supportive leadership team and collaborative culture
• Opportunity to make a real impact across multiple services

Why Join Us?

You’ll be joining a service that is committed to delivering care that is:

✔ Safe

 ✔ Effective

 ✔ Caring

 ✔ Responsive

 ✔ Well-led

This is a fantastic opportunity to take on a high-impact leadership role at night, where your decisions and presence truly make a difference.

Apply Now

Ready to take the next step in your leadership career?

 Apply today and help us deliver outstanding care—day and night.