Job Introduction
Join Our Team at David Lewis – Be the Heart of Our Reception!
Job Title: Reception Team Leader
Hours: Part Time 33 Hours per week (average)
At David Lewis, our commitment to the people we support drives everything we do. We’re looking for an enthusiastic and compassionate Reception Team Leader to join our team and play a key role in delivering excellent customer service, keeping our facilities running smoothly, and supporting our vibrant community.
About the Role:
As Reception Team Leader, you’ll be at the front line, ensuring our reception area operates efficiently and with the highest standards of care. You will oversee the reception team, handle a wide range of administrative tasks, and provide excellent customer service to staff, visitors, and residents alike. Your leadership and attention to detail will ensure that our facilities and operations are safe, effective, and responsive to the needs of everyone at David Lewis.
Your Key Responsibilities:
- Be the First Point of Contact – Welcome visitors and provide clear, friendly information to all staff, residents, and guests.
- Manage Reception Operations – Supervise reception staff, ensuring tasks such as answering calls, handling messages, maintaining office equipment, and managing car and telephone lists are completed accurately and efficiently.
- Health & Safety Focused – Ensure the reception area is clean, tidy, and compliant with health and safety regulations. You will also oversee fire alarm tests and help maintain safety records.
- Lead by Example – Train and motivate your team, ensuring a warm and welcoming environment for all visitors, residents, and staff.
- Support the Wider Community – Assist with the coordination of room bookings, supply ordering, and support for vocational training and work experience for residents/students.
- Be a Positive Influence – Ensure equal opportunities, inclusivity, and that bullying and harassment are not tolerated.
What We’re Looking For:
We need a Reception Team Leader who is organised, approachable, and passionate about delivering excellent service. You’ll be able to multitask, work with a range of people, and support the wider team with leadership and guidance. The ideal candidate will have:
- Proven experience in an administrative or reception-based role.
- Strong communication skills with a warm, friendly, and empathetic disposition.
- Leadership ability to motivate and inspire a team while maintaining high standards.
- IT proficiency, including Microsoft Office and general office software.
- Excellent organisational skills and the ability to manage competing priorities.
- A positive attitude and a commitment to creating a caring, responsive environment for all.
- Experience in managing rotas and overseeing staff schedules.
Why David Lewis?
- Make a Difference: Join an organisation where the people we support are at the heart of everything we do.
- Supportive Environment: Be part of a dedicated and compassionate team.
- Opportunities to Grow: We provide continuous learning and professional development.
- Competitive Salary & Benefits: Enjoy a rewarding career with a comprehensive benefits package.
Ready to Lead with Care?
If you are passionate about making a positive difference and providing outstanding service while leading a dedicated team, we would love to hear from you. Apply today and join our mission at David Lewis to create a safe, supportive environment for all.
David Lewis is committed to safeguarding and promoting the welfare of vulnerable adults and young people. This role is subject to an Enhanced DBS check.
